AOM International Wins Queen's Award For Trade

Online, April 21, 2011 (Newswire.com) - AOM International, the UK leader in service operations management, has won a Queen's Award for International Trade 2011.

It wins the Award for the first time for its outstanding achievement in more than trebling its overseas income over three years, cumulatively representing some 60% of its aggregate revenues in that period. Continued overseas success is the result of highly focussed marketing strategy based on specific client targeting, creation of local capability, articulation of the speed to benefits and most importantly an emphasis on the positive impact to clients' front line leaders and staff. The approach is a refreshing antidote to large scale IT or Lean transformations meeting the current needs of business leaders by achieving payback in less than 6 months and a typical 12 month ROI of 200%.

Since company formation in 2005, the AOM method and toolset has been introduced in over 35 countries worldwide across virtually every continent and across every type of service operation from Financial Services (e.g. mortgage processing), Public Sector Operations (e.g. benefits application processing) and Business Process Outsourcing (e.g. insurance processing). The method is proving such a success in a wide range of countries, contexts and cultures because it provides dramatically improved control over operational performance, reducing risk and the pressure on staff arising from reactive unexpected events - alongside reduced costs, improved service levels and outcome quality delivered to customers.

This achievement will help raise the profile of the UK as the leader in the ongoing development of service operations management.

Richard Jeffery, managing director of AOM International, said:
"Winning the Queen's Award is a fantastic endorsement for the staff and clients of AOMi. It is our aim to improve the management practices for those teams who deliver services to customers, and in doing so, raise the profile of this essential function. So we hope that the thousands of managers who practise Active Operations Management every day, in virtually every continent, will also share in our sense of achievement.

This award will help us to continue our endeavours to create and promote a world class standard in Service Operations Management - and to have this important role recognised as the professional discipline that it truly is.".