Customer Impact's Client, SavOn Stores, Awarded BEST Diamond Award

Online, June 24, 2012 (Newswire.com) - Detailing its services at Customer Impact, the mystery shopping company provides actionable, reliable and timely information. Its services include customer satisfaction surveys, compliance audits, web surveys, mobile customer feedback formats and many other methods to measure and assure customer satisfaction.

SavOn Stores, a client of Customer Impact, is a recent recipient of the American Society for Training and Development Central New York Chapter BEST Diamond Award. The program "Exceptional Customer Service: Shopping for the BEST" focuses on customer service training and a mystery shopper program.

Ray Halbritter, Chief Executive Officer at Oneida Nation, said "We congratulate our SavOn team members for their ASTD CNY BEST Diamond award. Through training, coaching, and feedback we have promoted continuous improvement at our stores. This first place honor is a testament to the commitment we have to provide the best customer service experience for our SavOn guests."

"SavOn's achievements were supported by strong metrics and there was a fundamental culture shift in the way the employees were in engaged in the solution through empowerment and ownership," Ms. Wolgemuth says. "There is also a strong commitment to continuous improvement that will position this company to be a top competitor in their marketplace."
Companies that need to employ an evaluation strategy to help understand their performance and overall business conditions can visit http://www.customerimpactinfo.com to learn more about Customer Impact's services.