Security Company Establishes Quality Control Program, Continues to Take Industry Lead!

Online, October 27, 2009 (Newswire.com) - PORTLAND, OR - Reliant Security, a full-service security company located in Portland, OR, announces that as part of its on-going efforts to provide clients with unmatched service it has established a Quality Assurance Program.

The program consists of 24-hour field supervision, spot inspections and testing, 24-hour access to management, 30/60/90 day employee evaluations, "PSTN" training videos/written exams on current security topics, and site specific written exams to verify training effectiveness and officer knowledge of a client site.

"As part of this program, we will also meet with clients frequently to ensure we are meeting their highest expectations," said Reliant Security President and CEO Jeffrey Cohen. "We believe this program will be extremely effective in helping us deliver the highest quality service to all of our clients."

An example of what clients can expect under the program includes:

A minimum of at least one site visit per quarter by the company's Operations Manager who will perform a quality control check.

During the quality control check, the Operations Manager will perform an inspection check on a minimum of one officer and will meet with the client to respond to any questions and concerns regarding supervision or to follow up on procedures administered by the field supervisors.

Under the program, the Operations Manager will review a number of Supervisor Incident Reports each quarter to ensure that proper follow-up measures were taken and that the problems and concerns were appropriately addressed. He will also review Client Contact Reports as needed to ensure that appropriate follow up was made. This will include contacting complainants and interviewing them to determine if they were satisfied with the follow-up service that they received.

Additionally, as part of its quality control efforts, Reliant Security strives to hire only the highest-quality applicants and to then provide them with top-of-the-line industry training.

"The Security Officer turnover rate, nationally and in Oregon, is over 300%," Cohen said. "A relatively high turnover rate is a phenomenon of the security industry. Our company has an average turnover significantly less than that of the industry, which I believe is a reflection on the excellent benefits, training and service that we provide."

To learn more about Reliant Security, its Quality Assurance Program and its employees, please visit http://www.reliantsecurity.net/.